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FAQs

Tickets and Dates:

When do tickets go on sale to the public?

General On Sale begins September 16

Popular weekends, holidays, and Theme Night events may become limited as the season approaches. Popular attractions may also sell out or become limited. The availability will appear on the option screen when purchasing tickets.

Timed Entry – One-hour arrival window for admission and a 30-minute arrival window for timed ice skate and Below Zero – no timed exit 

Yes. Ticket exchanges are based on availability and cannot be done within 24 hours prior to the event. Guests can exchange online at no additional charge. There will be a charge if the ticket price is higher on the exchange date chosen (i.e. exchanging weekday tickets for holiday tickets)

No, refunds are not available but guests can exchange tickets up to 24 hours prior to admission.

Children ages 3 and under are free and do not need a ticket for admission or any additional attractions. Tickets for children 4-12 are at a reduced price. Strollers are permitted on the field.  

Add-Ons & Experiences:

When can I reserve additional activities like Ice Skating, the Ice Slide and the Ferris Wheel?

Additional activities can be reserved during the ticket-purchase process or on-site, subject to availability. 

Experiences such as Ice Skating, the Ice Slide and the Ferris Wheel may become limited on popular dates.

Ice-Skating, Ice Slide, Ferris Wheel, Professional photos with Santa, Parking, and Visit Protection

Yes, you can add experiences on-site

Children ages 3 and under do not need add-on tickets. Children 4 and above do need add-on tickets.

Yes, strollers are permitted throughout WinterWorld

Yes, WinterWorld is completely cashless. Visa, Mastercard, American Express, Discover and mobile payments are accepted at the ticket office, the Squirrels Nest Team Store, WinterWorld acitivities and at all concession stands.

Yes, on occasion, there may be flashing lights and loud noises. 

Ice Pond: Kids 12 and under must be accompanied by an adult. Wheelchairs are permitted on the ice at your own risk


Ice Slide: Children must be age four or older to ride, Guests must be a minimum of 42” tall. Guest must weigh less than 300lbs. Only one rider is permitted per tube. Children may not sit on an adult’s lap to ride.


Ferris Wheel: Guests must be a minimum of 54” tall. If under 54” guests must be accompanied by an adult. Guests must be able to board and exit the ride independently.

Theme Nights & Special Events:

What are Theme Nights?

Theme Nights are special event experiences held on select evenings throughout the season. Follow our social media, email and website updates to learn about Theme Nights.

Yes, Theme Nights are included with your admission tickets. 

Parking:

Can I purchase parking?

Yes, parking is available for purchase for $8 in advance or $10 day of in the Yellow, Green, and Red lots.

Yes. ADA parking is available in the Black and Gold lot.

Yes, rideshare drop-off and pick-up is located in the Red Lot.

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Participant Waiver

In consideration of being allowed to participate in any way in the Ice Skating program, related events and activities of CarMax Park, Richmond, Virginia, I, the undersigned, acknowledge, appreciate, and agree that:

  1. The risk of injury from the activities involved in this program is significant, including the potential for permanent paralysis and death, and while particular rules, equipment, and personal discipline may reduce this risk, the risk of serious injury does exist; and,
  2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, inherent or otherwise, of my participation in Ice Skating, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,
  3. I willingly agree to comply with the stated and customary terms and conditions for participation in Ice Skating. If, however, I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of the nearest official immediately; and,
  4. I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS 804Live Inc. and its affiliates, The Economic Development Authority of The City of Richmond, Navigators Baseball LP, Professional Sports Catering LLC and the City of Richmond, Virginia, their officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (“Releasees”), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.
  5.  

WinterWorld has put in place preventative measures to reduce the spread of communicable diseases; however, we cannot guarantee that you or your child(ren) will not become infected while attending our facilities. While we’ve implemented reasonable preventive measures, we depend on each and every visitor and their families to follow the guidelines from the Center of Disease Control, and all applicable federal, state, and local health department guidelines, rules, laws, and regulations before and while visiting our premises. We are all in this together and rely on each other to adhere to the above-mentioned guidance and legal restrictions. The undersigned fully understands and acknowledges both the known and potential dangers of utilizing our facilities, services, and programs and acknowledge that use thereof by the undersigned and/or such participating children may, despite our reasonable best efforts to mitigate such dangers, result in exposure to communicable diseases, which could result in quarantine requirements, serious illness, disability, and/or death.

I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY ACCEPTING IT, AND ACCEPT IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.